FAQs
What is the quality of the products?
All of our products are tested for functionality and durability to ensure maximum use and satisfaction, offering you peace of mind. However, in the unlikely event that a product is faulty, please contact our Customer Care team, who will assist you to resolve the issue promptly.
Can I return an item to receive a refund?
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. You are eligible for a return, If our Product Is claim-able means its material got expire or loose its strength ( pasting got loose, sole expire, leather expire).
How can we buy physically?
We don't have a Physical Outlet, so we don't deal with customers in our warehouse, we are Selling Online Only.
How can I contact Customer Care?
The phone number and email address for our customer service department is Phone: 0339-4019853, Email: stepexpostore@gmail.com. We are always ready to assist you with any questions you may have.
Can I cancel my order?
Yes, you have 24 hours after placing your order to cancel it. You must cancel your order before it ships. All updates can be sent to stepexpostore@gmail.com
Do orders get delivered on weekends?
Orders are not shipped or delivered on weekends or holidays.
Can I modify the shipping address for my order?
Yes, you can change the shipping address and contact details on your order as long as it has not been dispatched. Please contact our customer service team by emailing stepexpostore@gmail.com.
How can I track my order?
You will check it on our website by providing your Order Number and Phone/Email (from which you have placed order)
OR
You will receive a Shipment Confirmation email once your order has been shipped, containing your tracking number(s). The tracking number will be activated immediately.
